Terms of Sale
Mummert Knives INC strives for perfection and we want you to be thrilled with your purchase. However, if you are not happy, we have the following return policies:
- You have two days from receipt of item to contact us and request a Return Authorization (RA) number.
- All items must be returned in the same condition as they were received. This means if you carry a knife and/or put it to use, it is yours.
- You are responsible for the knife until it reaches us. Please send insured and packaged well.
- Please allow 5-7 business days for us to process your return. You will be issued a refund for the cost of the item minus original shipping charges.
Returns are subject to a 10% restocking fee!
All warrant able products ordered from us are covered by a full lifetime warranty against manufacturing defects.
If your item is damaged in a way that is covered under the warranty please contact us and we will get the repair/replacement process started. You shall be responsible for the costs of shipping the product back to us and return to you.
Defective products will be repaired or reworked as best as possible. If a product is deemed beyond repair by us, then it will be replaced either with a like blade (if available), a different blade of equal value, or store credit. You will be contacted with information and options before any of the previously stated actions are taken.
This warranty does not cover the actions portrayed in any "Torture Test" videos or other media depicting our products being used outside of their designed scope. This media is specifically designed to show what it takes to break our products.
This warranty does not cover damage caused by improper maintenance of the product. You are responsible for properly maintaining all products ordered.
This warranty does not cover loss of any product.
This warranty covers all items until the time of their initial delivery to the shipping address given by the customer. If an item is lost or damaged before being delivered, then we will repair or replace it.
-This clause does not apply to international items that are seized by customs or any other authority.
This warranty does not cover the following items beyond the time of their initial delivery: sheaths, clothing, consumable items, or any other item that is not specified as a warrant able item.
Warrant able products include the following: blades, handles of blades, and tools.
Any blade ordered directly from us can be sent back for sharpening for the life of the product.
We will ship to the address listed on your order. If you change address and fail to update your order we will not replace your product.
If your order is lost in transit after shipping, then contact us and we will check the tracking information. If your package was lost in shipping, then we will contact the shipper and attempt to find your package. If your package cannot be located, then we will replace it. If your package is listed as delivered by the shipper, then it is your responsibility. We will not replace or refund orders that are marked as delivered to the address that you provided.
You are responsible for checking laws for your area that might affect delivery of your order.
INTERNATIONAL ORDERS- We are not responsible for packages once they have left the US. If your order is seized in whole or in part by customs or any other authority we will not replace it or give you a refund. You are responsible for checking your laws. We will not falsify any paperwork.
By agreeing to these terms and ordering a product the customer agrees to the following conditions.
If you have any questions, please contact us at firstname.lastname@example.org.
By agreeing to these terms you certify that you agree to all terms and conditions listed on this page.
By agreeing to these terms you certify that you have read and agree to any information located on the category page and product page of any product that you order.
Any or all terms on this page, or any other page are subject to change at any time, and any changes shall apply retroactively.